PRIVACY POLICY

At Thottam Farmstay, we are committed to safeguarding the privacy of our guests and website visitors. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our services, including payments made through Razorpay.

1. Information We Collect

a. Personal Information: We collect personal information that you voluntarily provide to us when booking a stay, contacting us, or making a payment through Razorpay. This may include:

Full name
Contact details (email address, phone number, postal address)
Payment details (credit/debit card information, UPI, etc.)
Any other information you provide during your stay or through our website.

b. Non-Personal Information: We may collect non-personal information such as your IP address, browser type, operating system, and browsing behavior on our website. This data helps us improve our website and services.

2. How We Use Your Information

We use the information collected for the following purposes:

To process and confirm your bookings.
To facilitate payments and refunds through Razorpay.
To communicate with you regarding your stay, promotions, or updates.
To improve our services and website experience.
To comply with legal obligations and protect our rights.

3. Payment Processing

All payments made through our website are processed securely by Razorpay. We do not store or have access to your payment details. Razorpay uses industry-standard security measures to protect your financial information.

For more details on Razorpay's privacy practices, please refer to Razorpay’s Privacy Policy.

4. Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following cases:

To trusted service providers who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.
To comply with legal requirements, such as a court order, government request, or applicable law.
To protect our rights, property, or safety, or that of others.

5. Data Security

We implement a variety of security measures to protect your personal information. However, please note that no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.

6. Your Rights

You have the right to:

Access, correct, or delete your personal information.
Withdraw your consent to the processing of your data at any time.
Opt-out of receiving promotional communications from us.

To exercise these rights, please contact us at [Insert Contact Information].

7. Cookies

We use cookies to enhance your browsing experience on our website. You can choose to disable cookies through your browser settings, but this may affect the functionality of our website.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically.

9. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

Thottam Farmstay